Shipping policy

Thank you for choosing CoolerCrew. All our cooler pad tops are custom made to order, and we take great care in preparing each product before it ships.

Processing Time
Since every item is personalized, please allow a standard processing period of three to seven business days. This includes design preparation, material handling, and quality checks.

Shipping Time
Once your order is completed, it is handed over to our shipping partner. Standard delivery within the United States typically takes five to ten business days depending on your location and carrier schedules.

Order Tracking
When your order ships, you will receive a tracking number by email. This allows you to follow your package from our workshop to your doorstep.

Shipping Address
Please make sure your shipping information is accurate at checkout. We are not responsible for delays or issues caused by incorrect addresses.

International Shipping
At this time we offer international shipping to select regions. Delivery times may vary based on customs processes and local postal services.

Delays
Custom orders may experience occasional delays due to high demand or carrier issues. If this happens, our team will keep you updated.

If you have questions about your shipment or need support, our customer service team is here to assist.